Gambling is a fun adventure, which has become incredibly popular in Australia. The fun may stop the moment you need to withdraw money but you won’t be able to do it. Why does your casino refuse to make a payout? Is there anything you can do about it?
Let’s say you spin the reels and hit the jackpot! When it’s time to withdraw your winnings, you don’t receive a confirmation from your casino site. You basically end up being ignored. So you will need to act immediately!
What to Do if an Online Casino Doesn’t Pay?
When an online casino refuses to pay. Fortunately, there are a few measures you can take to ensure payments.
Take Screenshots Each Time You Deal with Money
Having evidence is probably the first thing you should do whenever gambling online. You should take a screenshot of your win, your wallet, and the messages you get when trying to withdraw your wins. Otherwise, it will be hard to build the case.
Contact Customer Support
Each casino site contains terms and conditions for banking operations, including deposits and withdrawals. If a casino doesn’t pay you, it is best to contact its customer support for the further explanation. Is it a technical bug? Is there any misunderstanding? Or is the situation more sinister? The casino’s representatives are obligated to answer all these questions.
Follow the Casino Complaint Policy
Most casino operators follow the standard procedure. If they refuse to give you your money, they may have a legit reason for that. This is why keeping a record of everything may turn out to be very useful. You will have evidence against them to report them to the responsible authorities.
Contact Gambling Commissions
It is a good idea to contact the gambling agency that regulates the casino operator https://onlinecasinoaussie.com/ . The latter one usually doesn’t want to damage its reputation and it goes above and beyond to avoid customer complaints. What you should do is to put all the evidence together and inform the gambling commission about your findings.
Can a Licensed Casino Site Refuse to Pay?
A legit online casino rarely can refuses to payout under the right circumstances. It has strict requirements to be fulfilled by players. They also ensure the payout is processed by the account holder, not a third party.
When signing up in an Australian casino, you should always focus on the right information. The casino will ask you to send your legal documents to avoid illegal acts such as money laundering and fraudulence. The legal documents are known as “Know Your Customer” or KYC. They include a valid identification card such as a passport, ID, and driver’s license to verify your identity. In some cases, proof of billing and a bank account for payment verification may also be required. Failing to deliver the correct information from the get-go may cause some issues.
Violating the casino’s policies is never a good idea. It can end up badly. For example, you may face a problem of withdrawing your winnings. So one of the most significant things that are missed by new gamblers is the wagering requirements https://onlinecasinoaussie.com/android-casinos/ . It is nice to find a casino giving out a very generous welcome bonus but don’t forget to read the policies first! These types of bonuses are always connected to a wagering requirement. Some casino operators need you to wager a bonus amount 10x, 25x, 50x, or more.
Using several accounts goes against the terms and conditions of most online casinos. Online casinos will track your accounts to ensure you don’t create more than one under the same name. Using a VPN doesn’t seem to make sense as well.
Does It Make Sense to File Lawsuits Because of a Payment Refusal?
Some online casinos have to deal with lawsuits filed for refusal of payment. Some have been won by the prosecutor, some were less successful. Even though bringing an operator to court is a tiresome process, many users go for it.
Considering the expenses associated with the court, it’s a doubtful affair. It’s worth your time and effort if the amount you are denied is really large. Otherwise, filing a lawsuit should be your last resort. To minimize headaches such as this, you should join only safe and well-reputed casinos which don’t have a reputation as payment deniers.